Odyssey Trust Company Job Board
Junior IT Support Analyst - 1 year contract
Toronto, Ontario, Canada .
full-time . March 25, 2025
Description
Junior IT Support Analyst – 1 year contract with possibility of extension
First 3 months in office full time and then hybrid 2 days a week in office.
At Odyssey Trust Company, we do things differently. Our core mission is to provide peace of mind to our clients by making things simple, fast, and easy.
Odyssey is a tight-knit, solution-driven team. Our shared values, as defined by our own employees, guide us in reaching our individual and collective goals:
- We Show Up for Each Other: We are in this together! We collaborate and support each other to get results. Our employees are compensated with competitive salaries and a comprehensive benefits package.
- We Build: "Outside the box” is our playground. We’re not afraid to innovate and tackle tough problems – we’re here to disrupt the industry. Creativity and problem-solving is not reserved for the Executive team.
- We Get Stuff Done (GSD): We have a notable reputation for being exceptionally responsive. Coming up with a great idea is only part of the solution; We take great ideas and put them into action.
- We Do the Right Thing: We’re dependable, trustworthy, and proud of our professional standards.
Primary Responsibilities & Attitude
We’re looking for a Junior IT Support Analyst to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people. The candidate will be known for their work ethic and “can do” attitude and considers themselves to be a team player.
The candidate will report to our Managing Director, IT and have the optionality to work hybrid. We pride ourselves on having a team that is knowledgeable, friendly, and always willing to support each other.
You are responsible for:
- Providing technical support to end-users across the organization in a timely and positive manner
- Troubleshoot, install, configure, and maintain hardware and software
- Manage and prioritize service requests in the ticketing system
- Escalate more complex issues to higher-level technicians
- Document and update knowledge base articles and procedures
- IT inventory tracking
- Perform scheduled end point updates
- Website updates
Skills and Experience:
- Diploma in Computer Science and/or Systems
- 0-2 years’ experience
- Experience troubleshooting and resolving technical issues
- Ability to work independently, self-motivated and self-starter
- Strong knowledge of Windows operating systems and Microsoft Office Suite
- Possess the ability to clearly communicate technical problems and generate solutions.
- Have a professional and positive attitude with a solution-based approach to challenges.
- Strong critical thinking and decision-making skills.
- Must be able to travel to Toronto office 1-2 days per week
- Must be authorized to work in Canada.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. By submitting your resume, you consent to the collection, use and necessary disclosure of the personal information provided during the application and selection process.
Compensation
$45,000.00 - $50,000.00 per year